The 2 AM Page That Started This Post A managed services client called us at 2 AM because a fleet of 180 Windows Server 2022 boxes had stopped autoloading their…
The Ticket Said the Server Was Slow The ticket said the Citrix session host was sluggish around 4 PM every weekday. Twenty minutes with Process Explorer running and a baseline…
A client with 212 Windows servers across four regions asked us to push a single time zone correction before a quarterly close. Their previous vendor had quoted two engineers for…
The Bug That Refuses to Die In late 2023, the MOVEit Transfer breach hit roughly 2,600 organizations and exposed records belonging to over 90 million people. The root cause? A…
The EXE Problem Nobody Warns You About A logistics client called us in a panic. Their helpdesk was burning 12 hours a week walking users through manual installs of a…
The 3 AM Page That Started This Playbook It was 03:14 when the SOC at one of our financial services clients flagged a Tier 0 admin credential authenticating from a…
In March, a fintech client called us at 2 AM because an attacker had pulled 14GB of customer records from an S3 bucket that nobody on their team remembered creating.…
After the third failed login script rollout in a single quarter, a financial services client brought us in to clean up their configuration management. The previous MSP had been pushing…
After a client asked me to sanity-check their Azure capacity plan ahead of a product launch, I remembered that I had written a half-page note on Azure scalability vs elasticity…
Two ransomware tabletop exercises in the same quarter, both ending the same way: the auditor asking where our offline copies lived, and the answer being “in the same datacenter as…