The 2 AM Call That Started This Post A managed customer paged us last quarter. Their nightly PowerShell job hit a remote file server, then tried to copy from a…
A retail client called us last spring after their Black Friday rehearsal ended with origin servers melting at 40% of projected traffic. They had a CDN switched on — Azure…
The 2 AM Page That Started This Post A managed services client called us at 2 AM because a fleet of 180 Windows Server 2022 boxes had stopped autoloading their…
The Ticket Said the Server Was Slow The ticket said the Citrix session host was sluggish around 4 PM every weekday. Twenty minutes with Process Explorer running and a baseline…
After the third failed login script rollout in a single quarter, a financial services client brought us in to clean up their configuration management. The previous MSP had been pushing…
The 4 AM Failover That Booted Everything in the Wrong Order A manufacturing client called us at 4 AM because their primary site had lost power and the on-call tech…
After the third “slow login” ticket in a week from one of our managed customers, I went back to Sysinternals boot logging because nothing else was going to give me…
Orphaned DSNs and the Ticket That Started It All The ticket read: “Application can’t connect to the database.” After remoting into the server, I ran Get-OdbcDsn and found seventeen ODBC…
A Client Call That Could Have Gone Better One of our managed healthcare accounts called in after a failed attempt to enable Fault Tolerance on a production SQL VM. The…
The Green Dashboard That Lied A client called us on a Friday afternoon because their e-commerce site had been dropping orders all week. Their NGINX load balancer showed all three…