Disclaimer

General Disclaimer

The information, content, and services provided by SSE Network Ltd ("SSE," "we," "us," or "our") through sse.to (the "Website"), our client portal at clients.sse.to (the "Portal"), and all related managed IT services (collectively, the "Services") are provided in good faith and for general informational and operational purposes.

While we make every reasonable effort to ensure that information published on the Website is accurate, complete, and current, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, suitability, or availability of the Website, its content, or the Services for any particular purpose.

Any reliance you place on information obtained through the Website is strictly at your own risk. We recommend that you independently verify any information before making decisions based upon it.

Website Content

The content published on our Website — including text, graphics, images, technical specifications, service descriptions, pricing information, blog articles, case studies, and documentation — is provided for informational purposes and is subject to change without notice.

2.1 Accuracy of Information

We strive to keep all information on the Website accurate and up to date. However, we do not warrant that:

• All information is free from errors, omissions, or typographical mistakes at all times.
• Technical specifications, performance figures, or benchmarks represent guaranteed outcomes in every deployment environment.
• Service descriptions reflect every feature, limitation, or configuration option available at any given time.
• Screenshots, diagrams, or interface depictions are current representations of the live product.

2.2 Technical Documentation

Technical guides, knowledge base articles, tutorials, and configuration examples are provided as general guidance. They may not account for every possible environment, configuration, or use case. You should always test configurations in a non-production environment before applying them to live systems. SSE assumes no liability for damage resulting from the application of published documentation to your specific environment.

2.3 Blog and Editorial Content

Blog posts, industry commentary, and editorial content reflect the views and opinions of the individual authors at the time of publication. They do not constitute official positions, endorsements, or recommendations by SSE and should not be interpreted as binding commitments.

Service Disclaimer

SSE provides enterprise-grade managed IT services including cloud backup, FTP storage, virtual private servers (VPS), IT consulting, cloud monitoring, and IT support. While we are committed to delivering reliable, high-quality services:

• Services are provided on an "as is" and "as available" basis, subject to the terms of your Service Order and our Terms and Conditions.
• No managed service can eliminate all risk. IT environments are inherently complex, and outcomes are influenced by factors including client-side configurations, third-party dependencies, network conditions, and user behavior — many of which are outside SSE's control.
• Service capabilities and limitations are defined in your Service Order. General marketing descriptions on the Website are illustrative and do not override specific contractual terms.
• We continuously improve our Services, which may result in changes to features, interfaces, or supported platforms. We provide advance notice of material changes as outlined in our Terms and Conditions.

Service Level Commitments

Our uptime commitments and support response times are defined in our Terms and Conditions (Section 4: Service Level Agreement). These commitments are subject to the following clarifications:

• Uptime percentages are calculated on a monthly basis and exclude scheduled maintenance, client-caused disruptions, force majeure events, and third-party failures beyond SSE's control.
• Response time commitments refer to the initial acknowledgment of an issue, not the time to full resolution. Resolution times depend on the complexity and severity of each incident.
• Service credits issued under the SLA constitute the client's sole and exclusive remedy for downtime and do not represent an admission of fault or liability.
• Historical uptime performance is not a guarantee of future performance.

No Professional Advice

Nothing on the Website or in any communication from SSE shall be construed as professional advice in any specific domain, including but not limited to:

• Legal Advice: Content regarding compliance frameworks (GDPR, HIPAA, PCI-DSS, etc.) is provided for general awareness only. You should consult qualified legal counsel for advice specific to your regulatory obligations.
• Financial or Tax Advice: Any references to pricing, cost savings, TCO comparisons, or ROI estimates are illustrative. You should consult a qualified financial advisor or tax professional for decisions affecting your business finances.
• Cybersecurity Advice: Security recommendations, best practices, and configuration guidance are provided as general direction. You should engage qualified security professionals for comprehensive assessments of your specific threat landscape.
• IT Architecture Advice: While our IT consulting services provide expert guidance, Website content and marketing materials do not replace a thorough assessment of your specific infrastructure, requirements, and constraints.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, SSE expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation:

• Implied Warranties of Merchantability: We do not warrant that the Services are fit for commercial sale or meet a standard expected of similar services in the industry in every respect.
• Fitness for a Particular Purpose: We do not warrant that the Services will satisfy your specific requirements or achieve specific outcomes beyond what is explicitly stated in your Service Order.
• Non-Infringement: While we take reasonable precautions, we do not warrant that the use of our Services will not infringe upon any third-party intellectual property rights.
• Accuracy and Completeness: We do not warrant that information, content, recommendations, or technical specifications provided through the Website or Services are error-free, accurate, or complete at all times.
• Uninterrupted Operation: We do not warrant that the Website or Services will be available without interruption or that they will be free from errors, vulnerabilities, viruses, or other harmful components.
• Results and Performance: We do not warrant specific performance outcomes, data transfer speeds, storage performance metrics, or processing benchmarks, as these are influenced by numerous factors outside our control.

Limitation of Liability

To the maximum extent permitted by applicable law:

7.1 Exclusion of Consequential Damages

In no event shall SSE, its directors, officers, employees, agents, partners, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of data, whether or not caused by SSE's negligence.
• Loss of goodwill or business reputation.
• Cost of procurement of substitute goods or services.
• Business interruption or downtime costs.
• Any loss or damage arising from circumstances beyond SSE's reasonable control.

7.2 Aggregate Liability Cap

SSE's total cumulative liability for all claims arising out of or related to the Website, Services, and this Disclaimer — whether in contract, tort (including negligence), strict liability, or otherwise — shall not exceed the total fees actually paid by you to SSE during the twelve (12) months immediately preceding the event that gave rise to the claim.

7.3 Exceptions

Nothing in this Disclaimer shall exclude or limit liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited under applicable law.

Data and Backup Responsibility

While SSE provides enterprise-grade backup and storage solutions, it is important to understand the shared responsibility model for data protection:

8.1 Client Responsibility

• You are solely responsible for the content, integrity, and legality of all data you store, process, or transmit using our Services.
• You are responsible for maintaining independent backups of critical data. SSE's backup services are designed to supplement — not replace — your own data protection strategy.
• You should regularly verify the integrity and recoverability of your backups through test restores.
• You are responsible for implementing appropriate access controls and security measures for your data within our infrastructure.

8.2 SSE Responsibility

• SSE is responsible for maintaining the infrastructure, security, and availability of the backup and storage platforms as defined in your Service Order and SLA.
• SSE does not access, inspect, or modify client data except as necessary to provide the Services, respond to support requests, or comply with legal obligations.
• In the event of data loss caused by a verified failure of SSE's infrastructure (excluding client-side errors, misconfigurations, or force majeure events), SSE's liability is limited to commercially reasonable efforts to restore data from available backups and the service credits defined in the SLA.

Third-Party Products and Services

Our Services may incorporate, integrate with, or depend upon third-party software, hardware, platforms, and services, including but not limited to:

• Virtualization platforms (e.g., VMware, Hyper-V, KVM)
• Backup software (e.g., Veeam Cloud Connect)
• Operating systems (e.g., Linux distributions, Microsoft Windows Server)
• Control panels (e.g., cPanel, Plesk)
• Payment processors (e.g., Stripe, PayPal)
• CDN and security providers (e.g., Cloudflare)

SSE disclaims all responsibility for:

• Defects, vulnerabilities, or limitations in third-party software or services.
• Changes, discontinuations, or pricing modifications imposed by third-party vendors.
• Data processing practices of third-party providers (governed by their respective privacy policies).
• Compatibility issues between third-party products and your specific configurations.

Third-party products and services are governed by their own license agreements, terms of service, and privacy policies. SSE's use or recommendation of any third-party product does not constitute an endorsement, warranty, or guarantee of that product.

External Links

Our Website may contain links to external websites, resources, and services operated by third parties. These links are provided solely for your convenience and reference.

• We have no control over the content, availability, privacy practices, or security of external websites.
• The inclusion of any external link does not imply endorsement, sponsorship, affiliation, or approval of the linked website or its operator.
• We are not responsible for any damage or loss caused by or in connection with the use of content, goods, or services available on or through any external website.
• External websites may have their own terms of use and privacy policies, which you should review before use.

We encourage you to exercise caution when leaving our Website and to read the terms and privacy policies of any external website you visit.

Security Disclaimer

SSE implements comprehensive security measures to protect our infrastructure and your data, as described in our Privacy Policy. However:

• No system connected to the internet can be guaranteed to be 100% secure. While we employ industry-leading security practices, we cannot guarantee absolute immunity from all security threats.
• You are responsible for the security of your own systems, accounts, credentials, and any data transmitted to or from our infrastructure over the internet.
• SSE is not liable for unauthorized access, data breaches, or security incidents caused by your failure to follow security best practices, including but not limited to weak passwords, sharing credentials, failure to apply patches, or misconfigured access controls.
• You should always use encrypted connections (HTTPS/TLS) when accessing the Website and Portal. Do not transmit sensitive information over unencrypted channels.

Service Availability

While we make every effort to maintain continuous availability of our Website and Services:

• We do not guarantee uninterrupted, timely, or error-free operation at all times.
• Scheduled maintenance may require temporary service interruptions. We will provide at least 48 hours' advance notice for planned maintenance through the Portal and/or email.
• Unscheduled outages may occur due to hardware failures, software defects, network disruptions, cyberattacks, or other unforeseen events.
• Not all Services may be available in all geographic regions. Service availability in specific countries or regions may be subject to legal, regulatory, or infrastructure constraints.
• We reserve the right to modify, suspend, or discontinue any Service at any time, with reasonable advance notice as specified in our Terms and Conditions.

Pricing and Billing

All prices displayed on the Website are subject to the following:

• Prices are displayed in US Dollars (USD) unless otherwise indicated and are exclusive of applicable taxes, duties, and levies unless explicitly stated.
• Pricing information on the Website is provided for general reference. The binding price for any Service is the price confirmed in your Service Order at the time of purchase.
• We reserve the right to correct pricing errors on the Website at any time without prior notice. If a pricing error affects your order, we will notify you and provide the option to proceed at the correct price or cancel without charge.
• Promotional pricing, discounts, and special offers are available for a limited time and may be subject to specific terms and eligibility requirements.
• Currency conversion rates displayed on the Website are approximate and may differ from the rate applied by your bank or payment provider at the time of transaction.

Intellectual Property

All content on the Website — including text, graphics, logos, icons, images, audio, video, software, and design elements — is the property of SSE Network Ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Website without prior written authorization from SSE.
• The SSE name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of SSE. You may not use these marks without prior written permission.
• Limited, non-commercial use of Website content (such as printing a page for personal reference) is permitted under fair use principles, provided that all copyright and proprietary notices are retained.
• If you believe that any content on the Website infringes your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

Force Majeure

SSE shall not be held liable for any failure, delay, or interruption in the performance of its obligations — including service delivery, website availability, and support operations — where such failure is caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, volcanic eruptions).
• Epidemics, pandemics, or public health emergencies.
• Acts of war, terrorism, civil unrest, or armed conflict.
• Government actions, sanctions, embargoes, or regulatory orders.
• Widespread power outages or failures in public utility infrastructure.
• Telecommunications failures, internet backbone outages, or submarine cable damage.
• Large-scale cyberattacks (e.g., DDoS attacks of unprecedented magnitude, zero-day exploits affecting critical infrastructure).
• Labor disputes, strikes, or industrial action (other than involving SSE employees).
• Failures or disruptions in third-party services upon which SSE depends.

In the event of a force majeure occurrence, SSE will make commercially reasonable efforts to resume affected Services as quickly as possible and will keep clients informed of the status through available communication channels.

Changes to This Disclaimer

SSE reserves the right to update or modify this Disclaimer at any time to reflect changes in our practices, services, or applicable laws. When we make changes:

• The version number and "Last Revised" date at the top of this page will be updated.
• Material changes will be communicated through a notice on the Website and, for registered users, via email.
• Continued use of the Website or Services after the effective date of any updated Disclaimer constitutes your acceptance of the revised terms.
• Previous versions are available upon request.

Contact Information

If you have questions about this Disclaimer, require clarification on any provision, or wish to report an issue, please contact us:

• Legal Inquiries: [email protected]
• General Support: [email protected]
• Security Reports: [email protected]
• Phone: (800) 285-1041