IT ops manager who has survived multiple datacenter migrations and lived to document them. 15 years of keeping the lights on, managing change windows, and writing post-mortems nobody reads.
Two ransomware tabletop exercises in the same quarter, both ending the same way: the auditor asking where our offline copies lived, and the answer being “in the same datacenter as…
A financial services client we onboarded last year had every firewall rule tuned, MFA enforced across the board, and a clean vulnerability scan. Their cloud storage buckets? Sitting in plaintext.…
The Change Nobody Documented Three service accounts disabled in production. No change ticket. No record of who did it or when. The helpdesk was fielding calls for forty minutes before…
The Audit That Found 47 Ghost Admins A manufacturing client came to us eighteen months after their SharePoint 2016 farm went live. They had grown from two site collections to…
When Your Automation Script Takes Down the Network Three hundred endpoints. One script. A network switch gasping under the load. We inherited exactly this situation from a previous vendor during…